Refund policy
Final Sale & Return Policy
At Anchors and Aces Apparel and Gifts, LLC, all apparel items are FINAL SALE. To maintain our commitment to affordable pricing and high quality, we strictly DO NOT accept returns or exchanges for:
- Incorrect size selection (please consult our size charts before ordering)
- Change of mind or buyer's remorse
- Standard wear and tear
- Gift cards
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon receipt. We will gladly issue a free replacement or a full refund if your item arrives with a manufacturing defect, significant misprint, or damage sustained during transit, or if you receive the wrong item entirely.
Please inspect your order immediately upon receipt. We will gladly issue a free replacement or a full refund if your item arrives with a manufacturing defect, significant misprint, or damage sustained during transit, or if you receive the wrong item entirely.
How to Report an Issue:
To report a faulty or incorrect item, please notify us at support@anchorsandaces.com within 5 days of delivery. Your email must include:
To report a faulty or incorrect item, please notify us at support@anchorsandaces.com within 5 days of delivery. Your email must include:
- Your order number.
- High-quality, clear photos showing the specific defect, misprint, or incorrect size tag.
Resolution Process:
Once we verify the issue via your photos, we will process a free replacement or issue a full refund at no cost to you. If a physical return of the defective item is required, we will provide a pre-paid return shipping label.
Once we verify the issue via your photos, we will process a free replacement or issue a full refund at no cost to you. If a physical return of the defective item is required, we will provide a pre-paid return shipping label.
Please note: Items reported after the 5-day window, or items that have been worn, washed, or altered, are strictly ineligible for a replacement or refund.
Refund Processing Time:
If a refund is approved, it will be automatically processed back to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the funds to your account. If more than 15 business days have passed since your approval notice, please contact us at support@anchorsandaces.com.
If a refund is approved, it will be automatically processed back to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the funds to your account. If more than 15 business days have passed since your approval notice, please contact us at support@anchorsandaces.com.
Shipping Restrictions:
At this time, we only sell and ship within the United States, Canada, and Mexico. We do not offer international shipping outside of these regions.
At this time, we only sell and ship within the United States, Canada, and Mexico. We do not offer international shipping outside of these regions.